The team at The Storybook Company work hard at making quality products and delivering up to date information on Storybook Walks and similar themes. Nevertheless, we are human. Sometimes, we make mistakes. If you are not happy with a product that you received, a service given, or with the content on this website, please reach out to us.

Terms of Service

Storybook Walk website info

When you use one of our services or take advice from this website you accept and agree to be bound by the terms and provision of this agreement. In addition, when using particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

1.   Advice given: I only offer advice. I cannot guarantee success. Therefore, you cannot hold me accountable for any losses that you receive due to any advice that I have given you or tip that you have read on my website. In the end, you are responsible for any Storybook Walk that you carry out.

2.   Purpose: The purpose of this website is just to give information. All of the tips that I give are things that have helped me to be more successful and things that I think will help you to create a great Storybook Walk. Nevertheless, I cannot promise you that what worked for me will work for you in the same way.

3. Contact/help: I am available at Kelley@storybookwalk.com.

4. Changes to Terms of Service: Kelley Donner reserves the right to change these conditions from time to time. Any changes to the terms of service will be announced on the website.

Terms of Service

Storybook Walk Template Services

The Storybook Company offers some authors and illustrators possibilities for creating Storybook Walk Editions of their books. In order to decide which options make the most sense, a consultation is often necessary as well as follow-up meetings to discuss details. These meetings along with all written communication are covered in the terms below.

When you use one of our services you agree to be bound by the terms and provision of this agreement. In addition, when using particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

1.   Advice given: When I offer advice, it is only advice. I cannot guarantee success. Therefore, you cannot hold me accountable for any losses that you receive due to any advice that I have given you or tip that you have read on my website. In the end, you are responsible for any Storybook Walk that you carry out.

2.   Availability: I cannot guarantee availability as it depends on the amount of demand. However, I will do my best to accommodate as many people as my schedule allows.

3.   Rescheduling: I have a family and there will sometimes come days when I will need to reschedule a meeting. I apologize for any inconvenience.

4.   Technical difficulties: If technical issues happen, don’t worry, we will get an alternative sorted. I will reach out to you another way and we’ll reschedule.

5.   Cancellations/rescheduling: If you need to reschedule or cancel your consultation, you will need to do so within 48 hrs of the meeting. In order to get a full refund, you will need to cancel your consultation within 48 hours. Cancellations need to be done by email. They will not be accepted over Messenger. Unfortunately, sometimes I may need to cancel a consultation, too. Of course, if you have already paid for your time, then your money will be refunded in full. Webinars are non-refundable.

6.   Contact/help: I am available at Kelley@storybookwalk.com.

7.   Purpose: The purpose of these consultations and meetings are to discuss the process for how to turn your book into a Storybook Walk. All of the tips that I give are things that have helped me to be more successful. Nevertheless, I cannot promise you that what worked for me will work for you in the same way. However, I strongly believe that my advice will help you to create a successful Storybook Walk.

8.  Privacy: I will not share your information including your book and book ideas with anyone, unless I first receive your written consent.

9.  Payment: At the moment, I prefer payment to be by Paypal. Payment should be made once an appointment is set. If payment is not received within 48 hours of your appointment, your consultation will be cancelled.

10.   Refunds: You will receive a refund for consultation if you cancel your appointment 48 hours ahead of your planned time. Refunds will be made within 5-7 working days. Webinars are non-refundable.

11.   Changes to Terms of Service: Kelley Donner reserves the right to change these conditions from time to time. Any changes to the terms of service will be announced on the website.

12. Termination: Kelley Donner reserves the right to terminate this agreement at any time for any reason. The maximum extent of liability of Kelley Donner to you shall be refund of any amount paid by you.

Terms of Service

Storybook Walk Books, Frames, and Additional Products

The Storybook Company LLC offers various books, literacy materials, and outdoor installation products, including commercial frame assemblies, DIY Storybook Walk® Editions, Ready-to-Use Laminated Editions, and stories printed on Coroplast signs. By purchasing or using our products, you agree to be bound by the terms and provisions of this agreement. In addition, when using particular products, you shall be subject to any posted guidelines or rules applicable to such items. If you do not agree to abide by these terms, please do not purchase or use Storybook Walk products.

1. Availability & Bulk Orders

We cannot guarantee continuous product availability as it depends on seasonal demand. However, we do our absolute best to restock books and materials as quickly as possible. If you need to place a bulk order or request formal grant estimates, please contact us directly.

2. Hardware Manufacturing & Third-Party Components

Physical display frames, mounting posts, and backer panels ("Hardware Components") are custom manufactured through specialized third-party manufacturing partners. The Storybook Company acts as the primary distributor, designer, and licensed content provider. Any hardware warranties extended by the underlying component manufacturers are passed through directly to the Buyer to the extent permitted by law. The Storybook Company makes no independent physical warranties, express or implied, regarding physical Hardware Components beyond those extended by our manufacturing partners.

3. Installation & Site Safety Disclaimer

The Storybook Company does not perform physical site installations. Proper ground anchoring, post setting, wall/fence mounting, site hazard assessments, and compliance with local building codes, ADA standards, or municipal safety requirements are the sole responsibility of the Buyer. The Storybook Company and its manufacturing partners disclaim all liability for personal injury, property damage, vandalism, or structural failure resulting from improper installation, unauthorized site placement, or misuse of physical hardware.

4. Order Processing, Pre-Orders & Shipping

• Standard Editions: We ship standard Storybook Walk® story sets via USPS or UPS. Normal production and shipping time for standard story sets is 7–10 business days once an order has been processed.

• Institutional Hardware Packages: Custom frame assemblies, mounting posts, and backer panels are manufactured to order. The estimated fulfillment window for hardware packages is 60 days (approximately 6–8 weeks) following Purchase Order (PO) approval, artwork verification, and manufacturing sign-off. This timeline accounts for custom frame fabrication, laser-etching, proofing, and freight delivery. Shipping windows are estimates and subject to production schedules and freight carrier availability. If unexpected manufacturing delays occur beyond reasonable windows, The Storybook Company reserves the right to update delivery schedules or issue full refunds without further liability.

• Shipping Damage: All shipments are inspected prior to dispatch. If your product arrives broken, torn, or defective due to shipping damage, please notify us immediately so we can assist with carrier claims and replacements.

5. Refunds & Defective Goods

Because our stories and custom hardware packages go straight into production, all sales are final, and we cannot guarantee order cancellations once an order is placed. We do not accept returns.

However, if your product is defective, please let us know immediately! We work hard to check for any mistakes made during printing and assembly, but errors can occasionally happen. Before writing a bad review, please give us the chance to make things right. If your product is defective, send us an email at Kelley@storybookwalk.com with a photo of the defect. If the defect is a result of our production process, we will issue a replacement or refund within 14 days.

6. Payment & Institutional Purchase Orders

Payments can be made securely via credit card, PayPal, or Stripe through the checkout service on StorybookWalk.com. For institutional buyers, school districts, public libraries, and municipal park departments using our Estimate Request Form, we accept official Purchase Orders (POs) and payments made via check. All pricing reflects standard public institution tax-exempt status unless otherwise noted; valid tax exemption certificates must be provided upon PO submission where applicable.

7. Purpose

The purpose of Storybook Walk® books and products is to promote literacy, encourage children and families to be active outdoors, and add an extra layer of joy to reading.

8. Privacy

We respect your privacy and will never share or sell your personal information to outside parties.

9. Trademark and Intellectual Property

We love seeing communities come together to promote literacy and outdoor activity! Because Storybook Walk® is our officially registered trademark, we have a few simple guidelines to help you use our name correctly and legally for your local events:

• Approved Use: If you have purchased official Storybook Walk® Editions or hardware packages directly from us, you are fully encouraged to name your installation or event a "Storybook Walk®"! We ask that you include the ® symbol in primary titles and include the following acknowledgment on promotional materials or trail signage:

  "Storybook Walk® is a registered trademark of The Storybook Company LLC and is used with permission."

• Not Approved Use: We highly encourage libraries and communities to build outdoor reading trails. However, to protect our brand, the term Storybook Walk® cannot be used for events featuring homemade or unauthorized story panels (e.g., dismantling and laminating a standard retail book yourself). The trademarked name is reserved exclusively for trails featuring official materials purchased directly from our shop. DIY displays must use generic terms (e.g., "Story Trail" or "Reading Walk").

10. Termination & Limitation of Liability

StorybookWalk.com reserves the right to terminate purchase agreements or service access at any time for any breach of these terms. The maximum extent of financial liability of The Storybook Company LLC to any buyer shall be strictly limited to the refund of the purchase price paid for the specific order.

11. Changes to Terms of Service

StorybookWalk.com reserves the right to update or change these conditions from time to time. Any changes to the Terms of Service will be posted directly to this page on the website.

Updated last: August 28, 2026